AUTHENTIC PEOPLECERT ITIL-4-SPECIALIST-HIGH-VELOCITY-IT EXAM HUB & ACCURATE ITIL-4-SPECIALIST-HIGH-VELOCITY-IT PREP MATERIAL

Authentic Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Hub & Accurate ITIL-4-Specialist-High-velocity-IT Prep Material

Authentic Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Hub & Accurate ITIL-4-Specialist-High-velocity-IT Prep Material

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q25-Q30):

NEW QUESTION # 25
Which statement about the end-to-end customer journey is CORRECT?

  • A. It excludes customer interactions outside of the organization's processes
  • B. It reflects an overall perception of the customer's experience
  • C. It involves only the stages of service delivery and resolution
  • D. It focuses exclusively on technical service outcomes

Answer: B


NEW QUESTION # 26
An organization is aiming to develop a partnership relationship with their service consumers. One of the objectives is to increase the level of trust and customers' satisfaction by establishing a service mindset across the organization. Which initiative is the BEST way to achieve it?

Answer:

Explanation:
Develop interpersonal skills and service empathy in all teams


NEW QUESTION # 27
An organization is a market leader for software that has seen a sharp decline in local installations of its software. Customers are increasingly preferring its subscription-based cloud solution. As the company rapidly adapts its product offering to favour subscription-based cloud solutions, some people within the company do not agree with the new focus.
Which method would be effective in ensuring that the change in focus is supported across the organization?

  • A. Survey key customers who recently moved to the cloud solution
  • B. Develop detailed service descriptions and design documentation
  • C. Ensure the company vision and mission are visible to everyone across the organization
  • D. Identify key internal stakeholders and develop a communication plan to address their concerns

Answer: D


NEW QUESTION # 28
Which joint activity performed by a service provider and service consumer ensures continual value co-creation?

  • A. Service offering
  • B. Service provision
  • C. Service relationship management
  • D. Service consumption

Answer: C


NEW QUESTION # 29
A service provider has built a 'collaborative relationship' with a customer.
Which activities are they MOST LIKELY to use to validate the services that are provided?

  • A. Joint service reviews of achievements of service targets
  • B. Continual tracking and analysis of the outcomes, costs, and risks
  • C. Ad-hoc joint service reviews of costs and benefits
  • D. Review of costs of service provider technology upgrades

Answer: A


NEW QUESTION # 30
......

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